Razer Kiyo Pro | RZ19-0364 Support (2022)

Tips to help you get started

  • Download and install Synapse to get started

You can view the video below for instructions or review a copy of the video transcript.

Achieve the highest standards of streaming with the Razer Kiyo Pro—a USB webcam with a high-performance adaptive light sensor for max fidelity at 1080p 60FPS, and the ability to enable HDR at 30FPS. Give your viewers the pro-grade clarity and quality they deserve in any setup and lighting condition.

Razer Kiyo Pro | RZ19-0364 Support (1)

Device Layout

Razer Kiyo Pro | RZ19-0364 Support (2)

  1. Status indicator
  2. Built-in microphones
  3. Wide-angle lens with adjustable Field of view (FOV)*
  4. Camera thread mount
  5. Power port
  6. Detachable stand
  7. Stand thread mount

Full Technical Specifications

CategorySpecification

Camera

Max Video Resolution: 1080p @ 60/30/24FPS / 720p @ 60FPS / 480p @ 30FPS / 360p @ 30FPS

Image Resolution: 2.1 Megapixels

Still Image Resolution: 1920 x 1080

Video encoding: H.264 codec

Lens: F2.0 with corning Gorilla Glass 3

Sensor: IMX327 with Sony STARVIS technology

HDR Support: Yes

FOV: 103°, 90°, 80°

Connectivity: USB 3.0

Auto Focus: Yes

Image Quality Settings Customization: Yes

Microphone

Channel: Stereo

Audio Codec: 16bit 48KHz

Polar patterns: Omni-directional

Sensitivity: -38dB

Stand

Detachable L-shape joint, Tripod mount

(Video) Razer Kiyo Pro Review - See the Difference?

Software

Razer Synapse

Color

Black

Cable

1.5 meters braided cable

Case Dimensions

2.71” / 68.7 mm x1.91” / 48.5 mm x 2.71” / 68.7 mm

Weight

0.43 lbs. / 196.3 g

How To

How do I mount the Razer Kiyo on a tripod?

Set up the Razer Kiyo as shown in the image below. Ensure that the word “RAZER” on the K is upright when pointing at the object that you want to capture. The cable to the USB port should go from behind the Razer Kiyoand not from the front of the camera.

Razer Kiyo Pro | RZ19-0364 Support (3)

How do I manually set the focus on the Razer Kiyo?

  1. Open the camera controls in your streaming software such as OBS or Xsplit.

  2. Navigate to the advanced settings and uncheck the box under “auto” to disable autofocus.

  3. Adjust the slider to your desired focus distance.

How do I save my settings after restarting my computer or unplugging the Razer Kiyo Pro?

Disable camera preview in Razer Synapse 3 before restarting the PC or unplugging the Razer Kiyo Pro to allow the camera to save your advanced settings.

How do I change the capture resolution on the Razer Kiyo Pro?

Change the capture resolution on your streaming application such as OBS or Xsplit.

See the answer below for more details.

  • How to change the aspect ratio on the Razer Kiyo Pro

(Video) Razer Kiyo Pro Review: Is this the best camera for streaming and video calls?

How do I change the field of view on the Razer Kiyo Pro?

  1. Open Razer Synapse.

  2. Select “BROADCASTER”.

  3. Change the field of view by selecting “WIDE”, “MEDIUM”, or “NARROW”.

Razer Kiyo Pro | RZ19-0364 Support (4)

Troubleshooting

Razer Synapse does not recognize or detect my Razer device

  1. Restart your PC if you have just installed Razer Synapse.

  2. Install the latest Razer Synapse updates.

  3. If your device is still not detected, see Razer Synapse does not recognize or detect my Razer device.

You can view the video below for instructions or review a copy of the video transcript.

The Razer Kiyo Pro's pan and tilt function is not working at the default zoom level

The pan and tilt function of the Razer Kiyo Pro does not work at the default zoom level. It only works when the camera is zoomed in.

See the answer below for more details.

  • The Razer Kiyo Pro's pan and tilt function is not working at the default zoom level

How do I recover the Razer Kiyo Pro after getting an error message or the firmware update fails?

  1. Close the firmware updater application.

  2. Unplug and re-plug your Razer Kiyo Pro.

    (Video) Kiyo Pro HDR Webcam. Razer step the game up

  3. Ensure the camera is not being used by any application.

  4. Run the firmware updater again.

How do I fix the camera when it suddenly stops responding?

Unplug and re-plug your Razer Kiyo Pro.

The Razer Kiyo Pro's camera preview is disabled in Synapse 3

Click “Enable Preview” in Razer Synapse 3 while no other applications are using the camera. The camera preview in Razer Synapse 3 will be disabled if there is another application using the camera or if it is disabled from Razer Synapse 3 itself.

Razer Kiyo Pro has output size missing from the dropdown selection list in XSplit Broadcaster after switching from another camera

  1. Select Razer Kiyo Pro as the active video capturing device.

  2. Right-click to navigate to “Device Configuration”, and set “Colour Space/Compression” as “MJPG/H.264”.

Flickering or banding on the video feed when using the Razer Kiyo Pro

Open the video control panel from your video capture software and change the frequency response rate to either 50 Hz or 60 Hz, depending on your region.

I am unable to see any video when I add the Razer Kiyo Pro to my scene

Open the Razer Kiyo Pro properties tab and set the video feed to a resolution and frame rate that is supported by the camera.

The white walls in my room do not look white in the preview

By default, the auto white balance should be activated so images are true-to-life. However, if you have multiple types of lighting in a room such as tungsten or fluorescent, you must manually adjust the white balance in the camera control section in OBS or Xsplit.

General Information

What programs can I use to broadcast gameplay using my Razer Kiyo Pro?

Where can I recycle my Razer device?

  1. Check out our comprehensive list of options to recycle your Razer device.

  2. Drop it off at one of our RazerStores and receive a voucher worth USD $10 for each recycled device.

  3. Visit the DNA Group for programs to recycle your Razer devices for free.

  4. Find your local recycling resource from Earth911.

  5. Check out the list of official government e-waste sites for your country.

(Video) Razer Kiyo Pro USB Webcam TEARDOWN & TEST

Applicable Models

  • RZ19-0364

Firmware Updater v1.05_r1

  • https://rzr.to/qdBq10 | August 25, 2021
  • Fixed an issue where the camera loses focus when the scene is too bright
  • Fixed an issue where the image lags or freezes intermittently

Step-by-step Process

  1. Download the latest firmware update.

  2. Launch the downloaded file. The updater will provide you with initial instructions before proceeding with the update. Once done, click on "NEXT".

    Razer Kiyo Pro | RZ19-0364 Support (5)

  3. Connect the Razer Kiyo Pro to your PC, then click on "UPDATE".

    Razer Kiyo Pro | RZ19-0364 Support (6)

  4. Wait for the update to complete. Dont not power off your computer or unplug your device(s) while the update is in progress.

    Razer Kiyo Pro | RZ19-0364 Support (7)

  5. Once the update is complete, unplug then re-connect your Kiyo Pro to your PC to continue.

    Razer Kiyo Pro | RZ19-0364 Support (8)

  6. Once reconnected, the updater will notify you that your camera is now updated to the latest firmware.

    Razer Kiyo Pro | RZ19-0364 Support (9)

Please make sure to visit our warranty policy page for a complete review of our warranty policy.

You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (Warranty Period).

ProductWarranty Period
Razer Laptops
2021 and Older Models1 yeara
2022 and Newer Models1 yeara
2-year limited battery warrantya
Razer Phone and Phone Accessories1 year
Razer Mice2 yearsf
Razer Keyboards and Keypads2 yearsb
Razer Headsets, Earphones and Earbuds2 yearsb
Razer Wireless Mouse and Mat Bundles2 yearsb
Razer Mouse Mats1 yearc
Razer Speaker Systems and Broadcaster Devices1 year
Razer Controllers and Chargers1 year
Razer Routers (except Singtel)1 year
Razer Routers (Singtel)2 years
Razer Monitors1 year
Smart Watches and Eyewear2 years
Razer Case Fans2 years
Razer Liquid Cooling2 years
Razer Power Supplies5 years
Razer Fan and RGB Controllers2 years
Razer Cases1 year
Razer System Accessories1 year
Razer Docks1 year
Wearable Air Purifiers1 years
Razer Gaming Accessories1 yearc
Razer Rechargeable Batteries for Wireless Devices1 yeard
Razer Iskur3 yearse

[a] If you are a customer outside of the U.S. and have validly purchased a Razer Extended Warranty for your product, the Warranty Period shall be extended for another one (1) year period, to be a total of two (2) years commencing upon the date of retail purchase of your Razer Product. The Razer Extended Warranty does not apply to batteries. Aside from the change to Warranty Period, the Razer Extended Warranty does not alter any other terms and conditions of the Limited Warranty.

[b] Products purchased prior to October 1st, 2018 maintain the original 1 year warranty (keyboards with mechanical switches maintain original 2 year warranty).

[c] Warranty period for Razer Firefly HyperFlux is 2 years.

[d] Products purchased prior to October 1st, 2018 maintain the original 6 month warranty.

[e] Limited Warranty: The Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase. In the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion. Exclusions and Limitations: This Limited Warranty does not cover cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including without limitation scratches, dents, discoloration and tears in the head pillow, seat cushion, PU leather, Armrest and stiches of the upholstery.

[f] For Razer mice that are damaged, Razer will provide support services for 3 years after the end of production of the mice. Additional charges may apply for repair services.

FAQs

Why is my Razer Kiyo Pro not working? ›

Unplug and re-plug your Razer Kiyo Pro. Ensure the camera is not being used by any application. Run the firmware updater again.

Is Razer Kiyo Pro good? ›

The Bottom Line. The Razer Kiyo Pro is an excellent jack-of-all-trades webcam, one that impresses with clear audio and very good video, even in low light. PCMag editors select and review products independently. If you buy through affiliate links, we may earn commissions, which help support our testing.

Can I use Razer Kiyo Pro without synapse? ›

But the Razer Synapse exclusive settings (the 90 and 103 FOV and HDR effect) only become active when Razer Synapse is open. The Razer Kiyo doesn't need Synapse at all and just uses the basic UVC controls.

Videos

1. Razer Kiyo Pro Review - This Ain't It, Chief
(Techvania)
2. Razer Kiyo Firmware fixed - Best Starter Webcam for Streaming 2022
(EvolutionGaz)
3. Razer Kiyo Pro vs Kiyo vs Logitech Brio vs Streamcam [Review and Comparison]
(BadIntent Stream Tech Reviews)
4. The $200 Webcam-Razer Kiyo Pro Setup and Review
(Gamer Heaven)
5. Razer Kiyo Pro Compared to the Razer Kiyo. Review, Unboxing, with Video and Mic Check
(Rob Unwraps)
6. New Razer Kiyo Pro - Worth $200 in 2021?
(DetroitFury)

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