Is your myAudi app not working? Does it crash while you’re using it? Let’s jump right into the most common reasons why, as well as how to fix it.
Most common reasons why your myAudi app is not working
Connection issues
- Wi-fi or mobile data isn’t working properly
- You’re on low data mode for an app that requires higher data usage
- You’re using a VPN service
Compatibility issues
- The app does not work with your phone model
- The app hasn’t been updated in awhile
- The phone hasn’t been updated in awhile
Technical issues
- App cache is full
Issues outside your control
- Bug or glitch in the app
- Server down for maintenance
Ways to fix your myAudi app not working
- Restart your phone
- Alternate between wi-fi and phone data for your connection
- Update your phone to the latest version
- Update the myAudi app itself
- Delete and reinstall the app
- Clear your cache
- Turn off low data mode
- Check your wi-fi or phone data
- Check whether the myAudi app is down
- Check if your phone is compatible with the app
- Disable your VPN service
Don’t worry, we’re going to go into detail for each one of these fixes. Some fixes require more work than others, but they’re all fairly simple to do.
Your myAudi app isn’t working: Fix #1
Restart your phone
When you restart your phone, you’re doing a couple of things to help. One, you’re allowing your phone to reset its operating system. Two, you’re forcing your myAudi app to close and doing a hard reset on it. By turning your phone on and off, as cliché as it may seem, you’re doing the most efficient thing possible to try and get your app working, effectively hitting two birds with one stone.
Your myAudi app isn’t working: Fix #2
Alternate between wi-fi and phone data for your connection
If you’ve just restarted your phone and the app still doesn’t work, perhaps wait a bit longer to allow your phone to connect online. Sometimes, when you’re on wi-fi and it isn’t connecting, you may have to toggle to phone data and back to get it working, as there could be a hang-up preventing your wi-fi from connecting. The same goes for phone data, if that’s what you prefer or normally use.
Your myAudi app isn’t working: Fix #3
Update your phone to the latest version
To keep your phone secure, your phone should always be updated to the latest patch. Each patch includes fixes and improvements, whether they be related to newly found security issues or simply to improve user experience and speed. Additionally, phone apps are often updated as well and rely on the phone to be of a certain operating system version in order to work at its full potential.
Your myAudi app isn’t working: Fix #4
Update the app itself
Similarly, the myAudi app is often updated for security flaws and/or user experience. Even if you’ve grown to like the current version of the app and don’t want the user interface to change in any way, you still should be updating the app. This allows you to prevent hacks and breaches as much as possible on your end. If you don’t like the changes to the app, you can always take it up to the app company, and if enough users agree with you, they might make the changes.
Your myAudi app isn’t working: Fix #5
Delete and reinstall the app
Deleting and reinstalling the myAudi app also does a couple of things at once. One, it allows you to force a reset on your app and its data. Two, you’re making yourself update to the latest version of the app if you weren’t on the latest version already. This one often works the best when your myAudi app isn’t working.
Your myAudi app isn’t working: Fix #6
Clear your cache
Your cache is there to help the phone access the app and its data more quickly and efficiently. However, it comes at a cost. In order to do so, it has to store data. And the more you use your app, the more data it stores. If space is being pushed to its limit on your phone, this could be the cause of your myAudi app either working sluggishly, crashing, or not working at all. Fortunately, the fix is quite easy. Simply follow the steps below:
For iPhone users
- Go to ‘Settings’ -> ‘General’ -> ‘iPhone Storage’
- Find the myAudi app and click on it
- Choose ‘Offload App’
- After it is completed, click on ‘Reinstall App’
- Data cache is now cleared
For Android users
- Go to ‘Settings’
- Find the myAudi app and tap on it
- Tap ‘Clear Cache’
- Data cache is now cleared
Your myAudi app isn’t working: Fix #7
Check your wi-fi or phone data
First off, if you have limited phone data every month, make sure that you haven’t run out of data for the month. If you’re speed is downgraded after a certain amount of data, this could cause some issues as well. Secondly, be sure your modem/router is working normally. It may help to reset the modem/router by unplugging and plugging the cable back in, or by pressing the reset or on/off button.
Your myAudi app isn’t working: Fix #8
Turn off low data mode
If your phone is on low data mode, try and turn it off to see if that fixes the problem. Follow the steps below to do so:
For iPhone users on wi-fi
- Go to ‘Settings’ -> ‘Wi-Fi’
- Tap on your network
- Turn ‘Low Data Mode’ off by toggling the switch
For iPhone users on cellular data
- Go to ‘Settings’ -> ‘Mobile Data’
- Tap ‘Mobile Data Options’
- Turn ‘Low Data Mode’ off by toggling the switch
For Android users on wi-fi
- Go to ‘Settings’ -> ‘Connections’
- Tap ‘Data usage’
- Tap ‘Data saver’
- Toggle the ‘Turn on now’ switch off
For Android users on cellular data
- Go to ‘Settings’ -> ‘SIM cards & mobile networks’
- Tap ‘Data saver’
- Toggle the ‘Turn on now’ switch off
Your myAudi app isn’t working: Fix #9
Check whether the app server is down
You can check on the status of the myAudi app by Googling “myAudi app status page” and finding either the official website status page or one of a number of third-party status detector websites. Additionally, lots of apps have status updates on their official Twitter account, so be sure to check that as well.
Your myAudi app isn’t working: Fix #10
Check if your phone is compatible with the app
If your phone isn’t compatible with the myAudi app, then there might not be much you can do about it aside from getting a new phone that’s compatible with it. This is probably the most expensive fix on this list, so we hope you don’t need the app enough to have to buy a new phone.
You can check on this by going to the myAudi app on the Apple Store or Google Play Store to see if your particular phone is compatible with the app in its current state.
Your myAudi app isn’t working: Fix #11
Disable your VPN service
If you’re a VPN user, this may cause problems with using the app. Try turning it off to see if that resolves the issue. If it does, you may have to resort to not using a VPN when using the app.
In conclusion
There’s a number of things that can cause your myAudi app to not work properly. Fortunately, we’ve compiled a list of fixes that should resolve this issue.
To recap, try the following fixes if your myAudi app is not working properly:
- Restart your phone
- Alternate between wi-fi and phone data for your connection
- Update your phone to the latest version
- Update the myAudi app itself
- Delete and reinstall the app
- Clear your cache
- Turn off low data mode
- Check your wi-fi or phone data
- Check whether the app server is down
- Check if your phone is compatible with the app
- Disable your VPN service
All of these fixes are fairly easy to do, and one or more of these fixes should do the trick.
FAQs
Is Audi connect down? ›
What to Know about the 3G Turndown and Your Audi Vehicle - Beginning on Feb. 22, 2022, AT&T will begin turning down 3G. Simply put, with many of our services on Audi connect operating on both 3G and 4G, there just isn't enough capacity to operate a fifth generation.
How do I get myAudi connect to work? ›From your Audi, you'll need to login using your myAudi account details and then add your 10 digit number found on the key tag of your car key or scan your QR code to connect to your vehicle. Once you're connected, you unlock the benefits 1 of a connected Audi world. Explore myAudi app features below.
How do I connect myAudi app to my car? ›Start your vehicle • Press the Menu function button on the MMI® system and choose “Audi connect” in the MMI® display • Open the options menu • Select “Audi connect user management” • Select “Key user” • Select “Set key user” • Enter your myAudi account User name exactly as is reflected in the registration email • NOTE: ...
How do I connect myAudi to myAudi app? ›It's really easy just select create a vehicle enter in your chassis. Number click enter and the car
How do I reset myAudi connect? ›- From the vehicle's head unit, Select. Menu. .
- Settings. .
- System maintenance. .
- Restore factory settings. .
- To Confirm, select. Restore factory settings. .
Starting at $85/month
Includes Satellite Map Imagery, Advanced 3D City View, Predictive Route Guidance, Natural Voice Recognition, Audi Traffic Light Information, and more.
The services supported by Audi connect can only be used with optional equipment MMI Navigation plus with MMI touch and Audi connect. In addition, a SIM card with data option and LTE rate option for LTE usage is required as well. The SIM card must be a standard format card (no Micro or Nano SIM cards).
Is Audi MMI connect free? ›Customers can download the Audi MMI connect app free-of-charge at the Google Play Store or in the App Store. Registration at myAudi is then required.
Can myAudi connect to Wi-Fi? ›Audi Connect: How To Set Up and Connect In-Car WiFi - YouTube
Can I start myAudi with my phone? ›The myAudi app can also be integrated to control your remote start system from your phone as a bonus. Aftermarket installation is available from other automotive accessory companies as well.
How do I set up myAudi Connect 2022? ›
- Vehicle Key User Set-up.
- Step 1: Access Audi connect® services.
- Step 2: Access Audi connect® User Management.
- Step 3: Verify information.
- Step 4: Confirm personal data.
- Step 5: Create a PIN.
- Step 6: Accept General Terms & Conditions.
- Vehicle Key User Set-up.
- Make sure Bluetooth is activated on your mobile device.
- Turn your Audi on, and put the vehicle in PARK.
- On your Audi touchscreen, press Phone > Connect Mobile Device. ...
- Select your desired device from the Audi touchscreen, and confirm the PIN matches on both devices.
Go to the Engineering Menu in your MMI, insert the SD card in slot 1, and choose the "Update" option. Then, select source - SD1 - choose the firmware, and select "Standard" on the next screen. The MMI update should take around 30-60 minutes depending on the file size.
How do I connect myAudi MMI? ›- Put Your Audi A4 in PARK with the Ignition On.
- Activate Bluetooth on Your Apple or Android Device.
- Set Bluetooth to Pairing Mode.
- Select PHONE on the Audi MMI® Display.
- Select CONNECT Mobile Device.
The Key Tag (White nylon thing) is attached to the spare key when the car is delivered. If you don't have it then Audi Customer Service can help you. 0800 699 888. 2020 RSQ3 Std, 400PS, Daytona Grey, Ara Blue Interior, C&S, Pano, TPMS, 5yr Warranty.
Why is myAudi MMI not working? ›Step 1 – Check the fuse
If your MMI doesn't start up at all, then it's probably not receiving power. The fuses that control many of the MMI modules are located in a compartment in the left side of your trunk. Pry open the side panel in the trunk and inspect the fuses.
Audi MMI Forced Reboot in 15 Seconds. How to fix the ... - YouTube
Does Audi navigation work without Audi connect? ›Yes, navigation itself will work just as it always has. You will not get traffic updates, nor will you be able to use the Google voice search features but you will be able to use the POI database that's built in as well as just input addresses directly.
How much is Wi-Fi in an Audi? ›Audi connect® PRIME: $199 for 6 months/$499 for 18 months. Audi connect® PLUS: Mobile data share $10 a month/unlimited data $25 per month.
Can Audi track my stolen car? ›The myAudi app can locate your vehicle to help you navigate the lot with confidence. Requires myAudi App. Message and data rates apply. Do not use feature to locate stolen vehicle.
Does Audi charge for navigation? ›
Monthly or Yearly Fee
Audi calls the package “Function on Demand.” It includes both navigation-on-demand and in-car Wi-Fi for up to eight devices through the MyAudi app. The package will cost $84.99 per month, or $849.99 for 12 months (a savings of $169.99 vs. the monthly fee for a full year).
There is no charge for data connection during any 3-month free trial or any optional or standard 36 month subscription period.
What carrier does Audi connect use? ›After the six-month trial, customers who enroll in Audi connect® PRIME will have access to Verizon Unlimited at speeds optimized for music streaming, while customers who enroll in Audi connect® PLUS will have access to Verizon Unlimited at LTE speeds.
What is the Audi SD card for? ›Your favourite music for on the road:
The ultra-compact and universal SDHC memory card is ideal for storing MP3 files, videos and photos.
- First, press the Setup or Menu button on the radio.
- Then, go to Settings and scroll down to Version info.
The easiest way is to check the software version that is loaded in the system. To do this, enter the car menu by pressing the CAR button, then press SETUP or MENU, then select the “Version” submenu and read the value from the line marked with the letters “SW“.
How do I find myAudi MMI password? ›Audi Connect Gen 2 WiFi password network change Kocourek Audi
Can I use my phone data for Audi connect? ›on capable mobile phones the phone's data connection can be shared with the vehicle via personal hotspot/tethering, although using this method may result in high consumption of your mobile phone battery.
How do I connect my iPhone to myAudi MMI WiFi? ›Make sure Bluetooth, WiFi, and Siri are activated on your iPhone. Turn your Audi on, and put the vehicle in PARK. On your Audi touchscreen, press Bluetooth > Phone > Connect Mobile Device. The system will now begin searching for devices.
How much does it cost to upgrade Audi MMI? ›You will have to pay about $275 for your Audi MMI firmware to be updated to the latest version.
How do I know if myAudi has remote start? ›
To find out if you have the remote start option, you must first take a look at your key fob. The remote-start button is shaped like a curved arrow. If your key fob has this button, that means that your car is equipped with Remote Start. To try remote start, press the lock-shaped button that locks the car once.
How do I activate Audi keyless entry? ›Audi Keyless Go and Keyless Entry - A7 4G, A6 4G, A4 8K, A5 8T
How do I unlock myAudi app? ›Audi Connect - Remote Lock and Unlock Feature | Audi Canada
How do I activate myAudi Connect Plus? ›Select “Add Subscription”, enter your Vehicle's VIN, optionally name the vehicle and select “Continue”. Accept each Terms of Service and then click “Submit” to proceed to activating the complimentary trial. Select “Begin Trial”. Your Connect PRIME and Connect PLUS complimentary 6-month trial is now active.
What is an Audi key User? ›What is a Key user and Secondary user? A Key user or Secondary user represent the owner and/or additional drivers of the vehicle. They are the account holders authorized by Audi to access certain vehicle functions and information on the myAudi mobile app.
How do you reset an Audi MMI 2021? ›- Turn the car on by pushing the start/stop engine button,
- then, move your hand to the right, for the volume control.
- and push DOWN On it (the volume control)
- Hold it for about 15 seconds (seems like eons)
- then the screen message that you see will disappear, then reappear.
- You've completed the reboot.
How to Pair Audi A3 A4 TT Concert Bluetooth Audi Phone Pair - YouTube
Can you connect 2 phones to Audi Bluetooth? ›The first mobile phone that you connect is shown as the primary phone on the MMI system. The second mobile phone is connected as an additional phone. The system will always display the phone book on the primary phone while it is connected.
How can I update myAudi MMI for free? ›The following MMI navigation plus equipped Audi models are compatible with a free downloadable update via myAudi. Go to myaudi.com to get started, or register for an account. *Only for model variants equipped with MMI navigation plus For all other models, navigation updates can be purchased through your Audi Dealer.
How do I update myAudi MMI maps for free? ›If there is no update online for your Audi, you can use an SD card to update your navigation. The map update service and www.audi.com/myaudi allow you to download new maps to a 32 GB SD card. Then insert the SD card into the card slot of the MMI and follow the menu under SETUP MMI.
What does MMI stand for Audi? ›
The Audi MMI (Multi Media Interface) system streamlines controls for audio, vehicle settings, and navigation under a common interface, reducing the number of control buttons for you. 1. Audi models are also Bluetooth-enabled for mobile phones and audio devices—giving you hands-free access to many functions.
Are Audi software updates free? ›The following MMI navigation plus equipped Audi models are compatible with a free downloadable update via myAudi. Go to myaudi.com to get started, or register for an account. *Only for model variants equipped with MMI navigation plus For all other models, navigation updates can be purchased through your Audi Dealer.
What does the Audi MMI cable do? ›The Audi Music Interface (AMI) allows the connection of Apple™ iPods, iPads, iPhones with the car's audio systems allowing control and playback of music through the speakers. The Driver Information System (where present) displays tracks, playlist, favourites and albums.
How do I reset my myAudi pin? ›Resetting the four-digit PIN (app PIN)
If the customer has forgotten the PIN, it can be reset in the my.Audi.com customer account, under Audi connect Services>>Audi connect user management>>Change PIN>>”Have you forgotten your PIN?”>>Reset Your PIN (Figure 12).
Audi Track is a sophisticated GPS tracking device for your Audi. With Audi Track, you'll see what's going on inside your car with real time alerts on key components such as travel usage, driving performance, and vehicle monitoring.
How do I pair myAudi key fob? ›How to program Audi or VW keyless remote key fob - YouTube
Does Audi navigation work without Audi connect? ›Yes, navigation itself will work just as it always has. You will not get traffic updates, nor will you be able to use the Google voice search features but you will be able to use the POI database that's built in as well as just input addresses directly.
How do you reset an Audi MMI 2021? ›- Turn the car on by pushing the start/stop engine button,
- then, move your hand to the right, for the volume control.
- and push DOWN On it (the volume control)
- Hold it for about 15 seconds (seems like eons)
- then the screen message that you see will disappear, then reappear.
- You've completed the reboot.
The services supported by Audi connect can only be used with optional equipment MMI Navigation plus with MMI touch and Audi connect. In addition, a SIM card with data option and LTE rate option for LTE usage is required as well. The SIM card must be a standard format card (no Micro or Nano SIM cards).
Is Audi MMI connect free? ›Customers can download the Audi MMI connect app free-of-charge at the Google Play Store or in the App Store. Registration at myAudi is then required.
Why is myAudi MMI not working? ›
Step 1 – Check the fuse
If your MMI doesn't start up at all, then it's probably not receiving power. The fuses that control many of the MMI modules are located in a compartment in the left side of your trunk. Pry open the side panel in the trunk and inspect the fuses.
Monthly or Yearly Fee
Audi calls the package “Function on Demand.” It includes both navigation-on-demand and in-car Wi-Fi for up to eight devices through the MyAudi app. The package will cost $84.99 per month, or $849.99 for 12 months (a savings of $169.99 vs. the monthly fee for a full year).
The new subscription service can be purchased through the myAudi Marketplace in the myAudi mobile app. The subscription service is available for select 2021 models of the Audi Q5, Q5 Sportback, A4, A5 Premium and Premium Plus, along with the E-Tron and E-Tron Sportback.
How do I reboot my Audi MMI? ›Audi MMI Forced Reboot in 15 Seconds. How to fix the ... - YouTube
How do I restart MMI? ›How to force reboot Audi MMI 2G 3G (A1 A4 A5 A6 A7 A8 Q3 ... - YouTube
How do I reset my MMI screen? ›Audi A1 Q3 MMI / RMC force reboot restart - YouTube
Can I use my own SIM card for Audi connect? ›Logging in will enable you to send destinations straight to your car from the myAudi app for example. You will either need to set up a personal Wi-Fi hotspot¹ from your smartphone or insert your own sim card into the sim card slot to connect to the internet.
How long do you get Audi connect for free? ›There is no charge for data connection during any 3-month free trial or any optional or standard 36 month subscription period.
Can myAudi connect to Wi-Fi? ›Audi Connect: How To Set Up and Connect In-Car WiFi - YouTube
How do I update myAudi MMI? ›Go to the Engineering Menu in your MMI, insert the SD card in slot 1, and choose the "Update" option. Then, select source - SD1 - choose the firmware, and select "Standard" on the next screen. The MMI update should take around 30-60 minutes depending on the file size.
How do I tell which Audi MMI I have? ›
- First, press the Setup or Menu button on the radio.
- Then, go to Settings and scroll down to Version info.
The easiest way is to check the software version that is loaded in the system. To do this, enter the car menu by pressing the CAR button, then press SETUP or MENU, then select the “Version” submenu and read the value from the line marked with the letters “SW“.