FaceTime Not Working? 10 Ways to Fix It (2022) (2022)

FaceTime Not Working? 10 Ways to Fix It (2022) (1)

When FaceTime keeps failing, it can befrustrating. The FaceTime app is one of Apple’s most beloved features, allowing users to make free video or audio calls to friends, family, and anyone else using an iPhone, iPad, iPod, Apple Watch, or Mac. Here’s how to troubleshoot and fix it when FaceTime is not working or if FaceTime failed.

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FaceTime Not Working? 10 Ways to Fix It

Whether FaceTime is not working on iPhone, iPad, Mac, or Apple Watch, we've got the fix. For more how to FaceTime tutorials, including what to do when FaceTime isn't working,check out our free Tip of the Day.

Jump To:

  • Restart Your Device If FaceTime Keeps Failing
  • Check Your Wi-Fi or Cellular Connection
  • Check Your FaceTime Settings
  • Make Sure Your Device Is Updated
  • Confirm WhetherFaceTime Works in Your Country
  • Check if Your Device is Compatible with Group FaceTime
  • TroubleshootFreezing While Waiting for Activation Error
  • Troubleshoot Poor Connection FaceTime Error

1. How to Restart iPhone, iPad, Mac & iPodIfFaceTime Keeps Failing

FaceTimenot working on iPhone, iPad, iPod, or Mac? The first thing you should do is restart your device. You can FaceTime on a Mac, iPhone, iPad, iPod, and even use Apple Watch FaceTime if it's audio-only.

How to restart each FaceTime-compatible device:

  • How to resetiPhone, iPod, or iPad
  • How to reset Apple Watch
  • To restart your Mac, go to the Apple Menu in the upper-left corner and select Restart.

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2. Check Your Wi-Fi or Cellular Connection

You may have a poor connection on FaceTime because of your Wi-Fi or cellular connection. Check that the device you are using has a Wi-Fi or cellular connection; you can check this in the Control Center or at the topof your iPhone screen.

If you are using FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. To do this on an iPhone:

  1. Open theSettings app.FaceTime Not Working? 10 Ways to Fix It (2022) (2)
  2. Tap Cellular.FaceTime Not Working? 10 Ways to Fix It (2022) (3)
  3. Scroll down to the list of apps and make sure that FaceTime is toggled on.FaceTime Not Working? 10 Ways to Fix It (2022) (4)

If FaceTime is still unavailable, keep troubleshooting using the steps below!

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3. Check Your FaceTime Settings

When troubleshooting FaceTime, make sure that FaceTime is enabled in your Settings. To do this on an iPhone:

  1. Open theSettings app.FaceTime Not Working? 10 Ways to Fix It (2022) (5)
  2. TapFaceTime.FaceTime Not Working? 10 Ways to Fix It (2022) (6)
  3. Make sure that FaceTime is toggled on.FaceTime Not Working? 10 Ways to Fix It (2022) (7)
  4. While you’re in the FaceTime settings, make sure that you have the correct Apple ID and phone number listed.FaceTime Not Working? 10 Ways to Fix It (2022) (8)

If you're interested, we also have a resource to help you learn more about how to set up FaceTime.

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4. Sign Out of FaceTime &Sign Back In

Sometimes, signing out of FaceTime and then signing back in again can help fix glitches. On an iPhone:

  1. Open Settings.FaceTime Not Working? 10 Ways to Fix It (2022) (9)
  2. Tap FaceTime.FaceTime Not Working? 10 Ways to Fix It (2022) (10)
  3. Tap your Apple ID.FaceTime Not Working? 10 Ways to Fix It (2022) (11)
  4. Select Sign Out.FaceTime Not Working? 10 Ways to Fix It (2022) (12)
  5. Once you are signed out, tap Use your Apple ID for FaceTime.FaceTime Not Working? 10 Ways to Fix It (2022) (13)
  6. Sign in using your Apple ID details.FaceTime Not Working? 10 Ways to Fix It (2022) (14)

If your FaceTime is not working on a Mac, you should open the FaceTime app and go to FaceTime, then tap on Preferences to sign out.

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5. Make Sure to Update Your Software

Yes, it can be a pain to have to stop what you're doing and wait for a softwareupdate to install on your device, but it's absolutely worth it. Updates introducenew features, of course, but they also bring bug fixes and app updates to solve existing and common problems. If your FaceTime crashing issues are due to a bug in the app's programming that affects your device, anupdate may be all you need to fix it.

Update your iPhone or iPad to the current software to ensure they're working properly.

To do a macOS update:

  1. ClickSystem Preferences.FaceTime Not Working? 10 Ways to Fix It (2022) (15)
  2. ClickSoftware Update.FaceTime Not Working? 10 Ways to Fix It (2022) (16)
  3. Your Mac will check for available updates.
  4. If a macOS update is available, clickUpdate Now.FaceTime Not Working? 10 Ways to Fix It (2022) (17)

Follow the on-screen prompts to complete the update, then try your FaceTime call again!

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6. Confirm WhetherFaceTime Works in Your Country

Is FaceTime free internationally? Yes. However, it isn’t available worldwide. You can check on Apple’s website to see if FaceTime is available in your country. If it isn’t, you may still be able to use FaceTime with a VPN.

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7. Check If Your Device Is Compatible with Group FaceTime

You can use FaceTime on a computer, as long as it’s a Mac, and of course, you can use iton other Apple devices. However, not every Apple device is compatible with group FaceTime.

Can you group FaceTime? Compatible devices include:

  • An iPhone 6S or newer models
  • Any Mac running macOS Mojave 10.14.3 or newer
  • An iPod touch (7th generation)
  • An iPad Pro, iPad Air 2, iPad mini 4, iPad (5th generation), or newer models

Some devices that are not listed, including Apple Watches, may still work with one-on-one FaceTime.

Pro Tip: Make sure that all devices on the FaceTime call are using the same version of iOS. If you are attemptinga group FaceTime with many people, have everyone join one at a time to identify if one person is causing the technical problems.

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8.Check If Your Date & Time Are Set to Automatic

An unusual fix to a common FaceTime pause or glitch can be found in your Date & Time settings. Whether you are using an iPhone, iPad, iPod, Apple Watch, or Mac, make sure that you have Date & Time Set Automatically enabled.

On an iPhone, follow these steps:

  1. Open Settings.FaceTime Not Working? 10 Ways to Fix It (2022) (18)
  2. Tap General.FaceTime Not Working? 10 Ways to Fix It (2022) (19)
  3. Select Date & Time.FaceTime Not Working? 10 Ways to Fix It (2022) (20)
  4. Make sure that Set Automatically is toggled on.FaceTime Not Working? 10 Ways to Fix It (2022) (21)

Hopefully, this will help with FaceTime loading and other issues.

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9. Troubleshoot the FaceTime Waiting for Activation Error

Sometimes FaceTime isn't working because of known bugs or errors, and this is one of those instances. When you log in to FaceTime, you may get the FaceTime Waiting for Activation error.

If FaceTime freezes at Waiting for Activation, turning FaceTime on and off should fix it. If you are using an iPhone, follow these steps:

  1. Open theSettings app.FaceTime Not Working? 10 Ways to Fix It (2022) (22)
  2. TapFaceTime.FaceTime Not Working? 10 Ways to Fix It (2022) (23)
  3. ToggleFaceTimeoff and then back on again.FaceTime Not Working? 10 Ways to Fix It (2022) (24)

Now you know what to do if you encounter the FaceTime Waiting for Activation error.

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10. FaceTime Not Connecting? Is FaceTime Down?

What do you do if FaceTime won't connect? Are you trying to FaceTime but find that, after about five minutes, one of you in the conversation gets the “FaceTime Not Connecting” error message, and it stays until you retry the call? Here’s what to do about a poor connection on FaceTime:

  1. Go to Apple’s System Status page and check that the FaceTime servers are up and running. If they are not, your only option is to wait until they are.
  2. Run an internet speed test on your network and make sure that it’s reaching 5 Mbps or greater. Low data speeds often cause problems with FaceTime.
  3. As described in previous steps, make sure that all devices on the FaceTime call are using the same version of iOS. Anecdotal evidence suggests this may correct your poor connection in FaceTime.

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With just a few steps, your FaceTime chats should be working smoothly again! Sometimes the simplest fixes make the biggest difference. Now thatFaceTime is working, why not try out new ways to enjoy FaceTiming with your friends and family using SharePlayor upgrade your FaceTime experience with Wide Spectrum Audio?

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