Common FaceTime issues and how to fix them (2021) - Mobile Internist (2022)

FaceTime has been one of the most popular iPhone/Mac features for years now. And for a good reason. The service allows users to make video calls without using a third-party app. It’s a convenient way to see your family, do business or just chat with your friends. Now, FaceTime issues are not so common and the app is usually quite reliable, given that you have a stable network and the latest firmware.

But no app is perfect, and neither is FaceTime. Although not as frequent, FaceTime issues do occur from time to time. And if you’re facing a certain problem right now, we got you covered.

This article features any reported FaceTime issue we could find. So, just take a look at the table of contents, find the problem that’s bothering you and start troubleshooting! Remember, if you don’t resolve the problem right away, try some of the solutions for other problems, as well. It’s the same app we’re talking about, after all.

Table of contents:

  1. FaceTime not working
  2. FaceTime activation/sign-in error
  3. Fix FaceTime camera not working
  4. Poor connection in FaceTime
  5. Audio not working in FaceTime
  6. My FaceTime is upside down
  7. My FaceTime has no video or black screen
  8. FaceTime call failed
  9. FaceTime crashes

1. Fix – FaceTime not working

We’re going to start with some generic solutions that can be applied to most of the FaceTime issues. Also, if you’re not sure what the problem is, but you’re still unable to use FaceTime normally, you can try some of these solutions.

Solution 1 – Check if FaceTime is down

Since FaceTime uses Apple’s dedicated servers, a certain interference could prevent the service from working. In other words, if Apple’s servers are temporarily down, you won’t be able to use FaceTime (or any other service dependent on servers).

You can check if any of the services is down by going to Apple’s official System Status website.

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If the server is indeed down, you don’t need to worry. Apple is super-efficient when it comes to this kind of problem. So, a server outage will probably last for a short period. They should fix it in a matter of hours.

Solution 2 – Check your internet connection

If there’s something wrong with your internet connection, you obviously won’t be able to use FaceTime. Some of the things you can try here are switching to a WiFi connection (from the cellular connection), reconnecting to a network, rebooting your phone, etc.

On the other hand, if you can’t figure out what causes connection FaceTime issues, you might as well reset the Network Settings. Here’s how to do that:

  1. Open Settings.
  2. Tap General.
  3. Open Transfer or Reset iPhone.
  4. Tap Reset.
  5. Choose Reset Network Settings.
  6. Enter your passcode.
  7. Tap Reset to confirm.
  8. Restart your device.

We also have a dedicated article that talks about Wi-Fi issues on iPhones and offers more than a few applicable solutions. You can find it, here.

Solution 3 – Check if FaceTime is turned on

You might also want to check if FaceTime is even enabled. Here’s how to do that:

  1. Go to theSettings appfrom your Home screen.
  2. Tap FaceTime.
  3. If FaceTime is off, tap theswitchnext toFaceTimeto turn it on.

Solution 4 – Update the system

As I mentioned above, Apple frequently delivers FaceTime patches through system updates. So, if the problem you’re currently facing is widespread and acknowledged by developers, you’ll get a patch soon. Just make sure you check for updates now and then. To do so, navigate to Settings > General > Software update.

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2. Fix – FaceTime activation/sign in error

If you’re unable to activate FaceTime, the issue probably lays in the network connection. Or you’re improperly signed in with iCloud. Either way, you can try the following solutions:

Solution 1 – Sign out of iCloud

  1. To sign out of your iCloud account, do the following:
  2. Go to Settingson your iPhone or iPad.
  3. Tap theApple ID bannerat the top of the screen.
  4. Scroll to the bottom and tapSign Out.
  5. Enter the passwordfor your iCloud Apple ID.
  6. TapTurn Off.
  7. Now, uncheck each type of data you want to keep on your iPhone.
  8. TapSign Out and confirm.

Now, restart your device, and sign in to your iCloud account once again. Once you’re done, try activating FaceTime once again, and see if the problem is resolved.

Solution 2 – Reset network settings

If you’re still unable to connect, you can try resetting network settings:

  1. Open Settings.
  2. Tap General.
  3. Tap Transfer or Reset iPhone.
  4. Select Reset.
  5. Choose Reset Network Settings.
  6. Enter your passcode.
  7. Tap Reset to confirm.
  8. Restart your device.

Solution 3 – Check time and date

FaceTime is also connected to time and date services on your device. So, if one is set wrong, you’ll have problems using TimeFace. In case you got the wrong time/date on your device, go ahead and change it:

  1. Go toSettings.
  2. TapGeneral> Date & Time.
  3. Make sure both time, date, and time zone are set correctly.
  4. You can also turn on theSet Automaticallyoption, so you don’t have to worry about incorrect time anymore.

Solution 4 – Enable Location services

Similarly to time and date, FaceTime also needs to use the location services to determine your location. If you have this option off, go and switch it back on:

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  1. Go toSettings.
  2. TapPrivacy > Location Services.
  3. Enable Location Services.
  4. Scroll down, and findFaceTime.
  5. TapFaceTimeand choose one of the following options:While Using the ApporAlways.

3. Fix – FaceTime camera not working

If the camera doesn’t work when you’re in the app, it’s likely an ‘outside’ problem. So, make sure to install all the necessary updates, especially if the changelog features some camera improvements.

On top of that, some users also recommend closing all other apps that use the camera, to prevent any possible interferences.

4. Fix – FaceTime poor connection

Just like it’s the case with the camera, poor internet connection in FaceTime isn’t caused by the app itself 99% of the time. So, just try some common internet connection troubleshooting methods like we already discussed in this article. That includes switching to a WiFi connection from cellular, resetting network settings (look above for the instructions), reconnecting to a network, etc.

Additionally, check if the FaceTime server is running properly.

5. Fix – FaceTime audio not working

As silly as it might sound, the first thing you should try is to check if you haven’t muted the person you’re face timing with inside the app.

Additionally, if any of the conversation participants have theDo Not Disturbmode on, sound issues may occur. To turn the Do Not Disturb mode off, go to Settings > Do Not Disturb and turn it off.

On top of that, if you’re using your AirPods (or any other Bluetooth headphones) while on FaceTime, make sure FaceTime is properly connected and doesn’t send the sound signal to some other Bluetooth device nearby.

6. Fix – FaceTime upside down

This silly issue usually occurs if your compass isn’t calibrated properly. To re-calibrate compass in iOS, do the following:

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  1. Go to Settings.
  2. Tap Privacy > Location Services.
  3. Select System Services at the bottom of the apps list.
  4. Turn Compass calibration On.

If turning the compass calibration on didn’t resolve the problem, maybe the phone rotation is just messing with you. So, make sure you go to Control Center, and turnScreen rotationoff.

7. Fix – FaceTime no video or black screen

This problem is quite rare, so if you’re experiencing a black screen or can’t see the video while using FaceTime, chances are a recent update messed it up. In that case, the only thing you can do is just wait for Apple to release a follow-up update.

If you don’t want to wait, you can as well check your internet connection (as explained above), or reset the network settings.

8. Fix – FaceTime call failed

There are a lot of reasons for failed calls on FaceTime. But most of the time, it’s the internet connection problem. So, you can try resetting the network settings, as explained above.

On the other hand, it doesn’t mean your device is the problem after all. Maybe there’s a problem on the other side. Here are some of the most common reasons your call have failed:

  • The person you’re trying to call doesn’t have a FaceTime-compatible device.
  • They don’t have FaceTime configured properly.
  • They have their device on Do Not Disturb.
  • They’re not on a Wi-Fi network at this time.
  • He/she is already on another FaceTime call.

9. Fix – FaceTime crashes

Just like it’s the case with any other app, FaceTime will usually crash when you overload the system. So, make sure to close some apps you’re not using at the moment, and try to open FaceTime once again.

Another thing you can do is reset the phone settings, and of course, updating the system. Once again, if the problem is widespread, the patch should be on its way.

To reset the phone settings,go toSettings> General > Transfer or Reset iPhone > Reset > ResetAllSettings. Keep in mind that all your settings will get reset, but this procedure won’t delete any of your data.

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Alternatively, you can reset your device to factory settings although there’s no guarantee that this will work. To do that, navigate again to Settings > General > Transfer or Reset iPhone and select Erase All Content and Settings.

That’s about it, as you can see we wanted to cover as many FaceTime issues if possible. But in case something is missing, don’t hesitate to share the problem with us in the comments below or message us on FacebookandTwitter.

Editor’s note: This article was originally published in October 2018. We made sure to revamp it for freshness and accuracy.

FAQs

Why am I having issues with FaceTime? ›

If you are experiencing issues with FaceTime, it is possible you will need to update your app. You will need to go to Settings, (System Preferences on computers) and then choose Software Update to make sure you are running on the most up to date software.

How do I fix failed FaceTime? ›

Delete and reinstall FaceTime
  1. Tap and hold the FaceTime app, then tap Remove App.
  2. Tap Delete App > Delete to confirm.
  3. Open App Store, then search “facetime."
  4. Tap Get > Install to reinstall the app.
27 Sept 2021

Why isn't my FaceTime working on my iPhone? ›

If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't off in Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps. Make sure that you have the correct phone number or email address listed.

Why is FaceTime failing on my phone? ›

How To Fix FaceTime Dropping Calls or Failing. First, make sure that both parties have an active Internet connection (via WiFi or mobile, preferably LTE or higher.) Then verify that you already toggled on FaceTime via Settings > FaceTime. And check that your Apple ID, email, and phone number are all correct.

How can I FaceTime without Wi-Fi 2022? ›

Now, here's how to enable cellular data for FaceTime:
  1. Open the Settings app.
  2. Select Cellular. ...
  3. If it is not already enabled, tap the Cellular Data toggle (or Mobile Data toggle) to allow the device to use cellular data. ...
  4. Scroll down and tap the FaceTime toggle to allow the app to use cellular data.
16 Feb 2022

Why is my FaceTime not working for one person? ›

Why Doesn't FaceTime Work With Only One Person? The other person may not have FaceTime turned on, or there may be a software problem with their iPhone. It's also possible the network they are trying to connect to may be causing the error. If you're not sure, try making a FaceTime call with someone else.

How do you restart FaceTime? ›

Try Settings>FaceTime>Apple ID>Sign out. Then sign in with the correct email address. I assume that it will have to verify as well. You may have to turn off FaceTime at the top in order for this to work.

Do iPhones hang after 4 hours? ›

Many users complained their iPhones automatically hang up after two or four hours. Most carriers have set up call limitations that automatically drop calls after a certain time. Some carriers end calls after 60 minutes, while others have set up a four-hour window before cutting off your phone calls.

Why does my FaceTime keep failing overnight? ›

If your FaceTime crashing issues are due to a bug in the app's programming that affects your device, an update may be all you need to fix it. Update your iPhone or iPad to the current software to ensure they're working properly. To do a macOS update: Click System Preferences.

Why is my FaceTime and iMessage not working? ›

If your iMessage or FaceTime apps are stuck on the "Waiting for activation" screen, you should try resetting them. Restarting your phone or resetting your Apple ID might fix the issue. It can take up to a day for the "Waiting for activation" message to disappear.

How do you FaceTime on IOS 15? ›

How do I start a FaceTime call with Android or Windows users?
  1. Open the FaceTime app on your phone.
  2. Tap Create Link.
  3. A screen will slide up from the bottom that says FaceTime Link. ...
  4. On the same screen, you'll see options to share the link through text, email, Twitter, calendar or other apps you have on your phone.
18 Mar 2022

Is FaceTime down today? ›

All services are operating normally.

How can I FaceTime without Wi-Fi? ›

Apple iPhone - Turn Cellular Data for FaceTime On / Off
  1. From a Home screen on your Apple® iPhone®, tap. Settings. . If an app isn't available on your Home screen, swipe left to access the App Library.
  2. Tap. Cellular. .
  3. Tap the. FaceTime switch. to turn cellular data usage on or off .

Can you FaceTime with WIFI only? ›

Answer: A: FaceTime is an internet service, so it is not dependent on cellular data. It works just fine over wifi. Any Apple computer, iPhone or iPad with a wifi connection can make or receive FaceTime calls from other Apple device users.

How can I use FT without Wi-Fi? ›

Easy Way to Use Facetime without WiFi on iPhone and iPad - YouTube

What does the triangle mean on FaceTime? ›

This means that the connection between between the two of you is poor. Either one or both of you have poor local connections with Wi-Fi or Cellular.

Do FaceTime calls end by themselves? ›

It will end if your phone starts to get hot also. you wake up with it still on unless your connection fails or somebody ends it. I have done it overnight with my friend and it lasted 10 hours until we both decided to end it. So it would probably last for a long time if you had good WiFi and signal.

Is Apple Face ID not working? ›

Make sure that your face isn't blocked

By default, Face ID doesn't work if anything is covering your mouth and nose. If you're wearing a face mask and have already set up Face ID with a mask,* make sure that your eyes aren't blocked. You might need to hold your iPhone higher if you're wearing a face mask.

Why does the call end after 2 hours? ›

It would be a case of hanging up and redialing. Many providers do that to avoid lines being left accidentally open and clogging up capacity. 2 hours is a generally fair allowance, and as it has been mentioned all it takes is a redial for another 2 hours.

Why do my calls hang up after 3 hours? ›

If your phone hangs up after every 2, 3 or 4 hours then that is most likely an issue at your service provider's end. There is often a hard-limit imposed by the service providers wherein the call automatically ends after a certain duration.

Why do iPhone calls end after 4 hours? ›

Some networks automatically terminate calls after 3 or 4 hours to avoid unexpected overages.

Why is my iPhone hot when on FaceTime? ›

FaceTime uses the CPU to create video calls, then, as you speak, your device will begin to heat up. So stop and avoid charging the device when making a FaceTime call. In case your phone is running out of power, end the video call and turn off the phone to allow it to dissipate heat.

How do I reset iMessage? ›

If your iMessage still isn't functioning, you can try resetting your iPhone's network settings back to factory default.
...
Reset Your Network Settings
  1. Tap “General.”
  2. Scroll down and select “Reset.”
  3. Select “Reset Network Settings.”
17 Jun 2022

How do I fix my iMessage on my iPhone? ›

How To Fix iMessage On Your iPhone or iPad
  1. Turn iMessage Off, Reboot, And Then Back On. ...
  2. Make Sure iMessage Is Set Up Correctly. ...
  3. Check Your Internet Connection. ...
  4. Sign Out Of iMessage and Sign Back In. ...
  5. Check For An iOS Update. ...
  6. Reset Network Settings. ...
  7. Contact Apple Support.
10 Nov 2021

How do I activate my FaceTime? ›

Apple iPhone - Turn FaceTime On / Off
  1. From a Home screen on your Apple® iPhone®, navigate: Settings. FaceTime. . If an app isn't available on your Home screen, swipe left to access the App Library.
  2. Tap the. FaceTime switch. to turn on or off .

Can Siri answer FaceTime calls? ›

Siri can make and answer phone calls and FaceTime calls using your iPhone, iPad, Mac, Apple Watch, and HomePod.

How do I fix FaceTime glitch iOS 14? ›

If FaceTime is on and you're connected to Wi-Fi or a cellular network, try restarting your iPhone.
...
How to Fix iOS 14 FaceTime Issues
  1. Head into Settings.
  2. Tap FaceTime.
  3. If you notice a message that says “Waiting for Activation”, turn FaceTime off and then toggle it back on.
5 Nov 2021

Can you screen share Netflix on FaceTime? ›

Join a watch session in a FaceTime call

In a FaceTime call, tap Open next to Join SharePlay. After the video streaming app opens, tap Join SharePlay. To return to the FaceTime call, tap the picture in picture tile on top of the video streaming app.

Why can't I receive FaceTime calls on my iPad? ›

Check that FaceTime is turned on

Go into your iPhone or iPad's Settings app, tap FaceTime, and make sure that the toggle next to FaceTime is enabled. If you see a "Waiting for activation" notification, toggle FaceTime off and then on again.

How do I set up FaceTime on my iPhone? ›

Go to Settings > FaceTime, then turn on FaceTime. Do any of the following: Set up your account for FaceTime calls: Tap Use your Apple ID for FaceTime, then tap Sign In. Note: If you don't have an Apple ID, you can create one—see Manage Apple ID settings on iPhone.

Is FaceTime only for Apple? ›

Got an Android or Windows device? With FaceTime links in iOS 15 and macOS Monterey, anyone can join a FaceTime call from their web browser.

Is FT down right now? ›

Ft.com is UP and reachable by us.

Why does FaceTime say connecting? ›

Most often, the reason for such failure is just the wrong settings. To check if it is the case, go to your device's settings and find the section that manages Cellular connection settings. Then, find a tab called Use Cellular Data For and make sure that you allow the app to work when you are not connected to Wi-Fi.

Why does my FaceTime call end in the middle of the night? ›

Technically FaceTime calls are designed to stay connected until one of the people on the call actively ends it. There is no set amount of time that a FaceTime call will end on its own, and there is no setting to enable or disable something like this.

Why is my FaceTime not working on my iPhone 13 Pro Max? ›

Make sure your settings are correct

If your iPhone 13 or iPhone 13 Pro isn't synced with the FaceTime servers, the app won't work. Here's how to adjust as needed: You can change your FaceTime settings by going to Settings > FaceTime and make sure FaceTime is turned on.

How do you check if Apple servers are down? ›

You can check Apple system status for its services, stores and iCloud. This is how you can see if Apple Servers is down or having service issues. You can see the Apple Support system status page at the following URL: https://www.apple.com/support/systemstatus/

How do you activate FaceTime? ›

Apple iPhone - Turn FaceTime On / Off
  1. From a Home screen on your Apple® iPhone®, navigate: Settings. FaceTime. . If an app isn't available on your Home screen, swipe left to access the App Library.
  2. Tap the. FaceTime switch. to turn on or off .

How do I activate FaceTime on my Mac in UAE? ›

Use FaceTime on Mac
  1. Open the FaceTime app.
  2. Click the New FaceTime button . ...
  3. Enter the name, email address, or phone number of the person you want to call. ...
  4. Click the FaceTime button to make a video call, or click the button's arrow. ...
  5. If you're calling a group, you should see a tile for each person in the group.
10 Nov 2021

Why is FaceTime stuck on signing in? ›

When its stuck at verifying ,you must have still logged into your iCloud . Go to iCloud from System preferences .... logout and then login back.

How long can you stay on FaceTime before it hangs up? ›

FaceTime usually stops around 12-13 hours . I've had a 27 hour FaceTime call once with my ex. He eventually ended the call because he had to go somewhere. It just depends.

Do iPhones hang after 4 hours? ›

Many users complained their iPhones automatically hang up after two or four hours. Most carriers have set up call limitations that automatically drop calls after a certain time. Some carriers end calls after 60 minutes, while others have set up a four-hour window before cutting off your phone calls.

Why is my iPhone hot when on FaceTime? ›

FaceTime uses the CPU to create video calls, then, as you speak, your device will begin to heat up. So stop and avoid charging the device when making a FaceTime call. In case your phone is running out of power, end the video call and turn off the phone to allow it to dissipate heat.

Why is my FaceTime call so laggy? ›

Most of the time, Facetime lag issues occur when you update your iPhone's iOS 16 to the latest version. If that is the case, then there is an easy way to resolve the so-called system issue.

Why did my face ID stop working on my iPhone 13? ›

Make sure that your face isn't blocked

By default, Face ID doesn't work if anything is covering your mouth and nose. If you're wearing a face mask and have already set up Face ID with a mask,* make sure that your eyes aren't blocked. You might need to hold your iPhone higher if you're wearing a face mask.

Why is my FaceTime moving in slow motion? ›

The reason your Facetime app is slow is usually not because of the app itself. It is almost always an internet connection issue. Your device only uses one internet connection at a time. Streaming video and video chat uses up a lot of bandwidth.

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